Shipping Policy

At Scent City, every order is carefully packed to ensure it reaches you in perfect condition.

Order Processing

All orders are processed within 1 to 2 business days after your order is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

For customised or made-to-order products, processing times may vary. If applicable, our team will communicate the estimated dispatch timeline.

Shipping

We currently ship across India through our trusted logistics partners, including Shiprocket's courier network.

Estimated delivery timelines:

• Metro Cities: 2 to 5 business days
• Other Cities & Towns: 3 to 7 business days
• Remote Locations: Delivery may take slightly longer depending on courier availability.

Delivery timelines are estimates and may vary due to weather conditions, public holidays, or unforeseen logistical delays.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation along with a tracking link via email or SMS, allowing you to monitor your shipment in real time.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before payment.

Any promotional free shipping offers will be clearly mentioned on our website.

Delivery

Please ensure that the shipping address and contact details provided during checkout are accurate. Scent City cannot be held responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Damaged or Lost Shipments

If your order arrives damaged or appears to have been tampered with, please contact us within 48 hours of delivery with photographs of the package and the product.

If your shipment is lost in transit, our team will work with the courier partner to resolve the issue as quickly as possible.

Need Assistance?

For any shipping-related questions, feel free to contact us.

Email: scentcityboutique@gmail.com

WhatsApp: +91 87489 72747