Welcome to Scent City
These Terms & Conditions govern your use of the Scent City website and the purchase of products from our online store. By accessing our website or placing an order, you agree to comply with these terms.
Please read them carefully before using our services.
Acceptance of Terms
By accessing, browsing, or purchasing from Scent City, you confirm that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with any part of these terms, please refrain from using our website.
Products & Availability
We strive to display our products as accurately as possible. However:
- Product images are for illustrative purposes only.
- Packaging may vary slightly from the images displayed.
- Product availability is subject to stock.
- We reserve the right to discontinue or modify products without prior notice.
Pricing
All prices displayed on our website are in Indian Rupees (INR).
Prices may change without prior notice due to promotions, market conditions, or pricing updates.
Applicable taxes and shipping charges, if any, will be displayed during checkout before payment is completed.
Orders
After placing an order, you will receive an order confirmation via email or SMS.
Scent City reserves the right to:
- Accept or decline any order.
- Cancel orders due to pricing errors or stock unavailability.
- Request additional verification for security purposes.
If an order is cancelled after payment has been received, the applicable refund will be processed according to our Refund Policy.
Payments
We accept secure online payments through trusted payment gateways.
Available payment methods may include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (where available)
All online payments are processed securely using encrypted payment systems.
Shipping & Delivery
Orders are processed within the timelines mentioned in our Shipping Policy.
Delivery times may vary depending on:
- Customer location
- Courier partner
- Weather conditions
- Public holidays
- Unexpected operational delays
While we aim to deliver every order on time, delivery dates cannot be guaranteed.
Returns & Refunds
Returns, exchanges, and refunds are governed by our Return & Refund Policy.
Please review that policy before placing an order.
Products returned without meeting the eligibility requirements may not qualify for a refund or exchange.
Customer Responsibilities
Customers agree to:
- Provide accurate billing and shipping information.
- Maintain the confidentiality of their account credentials.
- Use the website only for lawful purposes.
- Avoid any activity that may disrupt or damage the website.
Intellectual Property
All content available on the Scent City website, including but not limited to:
- Logos
- Product Images
- Graphics
- Website Design
- Text
- Videos
- Icons
- Branding Elements
is the intellectual property of Scent City or its respective owners and is protected under applicable copyright and trademark laws.
Unauthorized copying, reproduction, modification, or commercial use is strictly prohibited without prior written permission.
Limitation of Liability
Scent City shall not be held responsible for:
- Delays caused by courier partners.
- Losses resulting from incorrect customer information.
- Temporary website interruptions.
- Technical issues beyond our reasonable control.
- Indirect, incidental, or consequential damages arising from the use of our website or products, to the extent permitted by law.
User Conduct
Users must not:
- Use the website for fraudulent activities.
- Attempt unauthorized access to our systems.
- Upload malicious software or harmful content.
- Misuse website services in any unlawful manner.
- Violate applicable laws while using our platform.
Failure to comply may result in suspension or termination of access to our services.
Third-Party Links
Our website may contain links to third-party websites for customer convenience.
Scent City is not responsible for the content, privacy practices, or services offered by these external websites.
Customers should review the respective policies of those websites before using them.
Privacy
Your use of this website is also governed by our Privacy Policy, which explains how your personal information is collected, used, and protected.
Changes to These Terms
Scent City reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Any changes will become effective immediately upon publication on this page.
We encourage customers to review these Terms periodically.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the appropriate courts in India.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Scent City
📧 Email: support@scentcity.in
📞 Customer Support: +91 XXXXX XXXXX
💬 WhatsApp Support: Available during business hours
🌐 Website: www.scentcity.in
We appreciate your trust in Scent City and are committed to providing a secure, transparent, and premium shopping experience.
Last Updated: July 2026