Shipping Policy
Fast, Safe & Reliable Delivery
At Scent City, every order is carefully packed and dispatched to ensure your fragrances arrive safely and in perfect condition. This Shipping Policy outlines our order processing, delivery timelines, shipping charges, and other important information to help you shop with confidence.
Order Processing
- Orders are processed within 2 –3 business day after successful payment confirmation.
- Orders placed after 2:00 PM IST, on Sundays, or public holidays will be processed on the next working day.
- During festive seasons, product launches, or promotional events, processing times may be slightly extended.
Once your order has been dispatched, you'll receive your tracking details via Email, SMS, or WhatsApp.
Shipping Coverage
We currently deliver across India through trusted courier partners.
International shipping may be introduced in the future. Any updates will be announced on our website.
Estimated Delivery Time
Delivery timelines depend on your location.
- Metro Cities: 2–5 Business Days
- Tier 2 & Tier 3 Cities: 3–7 Business Days
- Remote Locations: 5–10 Business Days
While we strive to deliver within these timelines, occasional delays may occur due to weather conditions, courier operations, public holidays, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated based on the weight of your order and will be displayed during checkout before payment.
Current shipping rates:
| Order Weight | Shipping Charge |
|---|---|
| Up to 250 g | ₹80 |
| 251 g – 1 kg | ₹150 |
| 1.001 kg – 2 kg | ₹300 |
From time to time, we may offer complimentary shipping promotions on eligible orders. Any such offers will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you'll receive a tracking link via Email, SMS, or WhatsApp.
You can track your shipment anytime using the provided tracking information.
If you require any assistance, our support team will be happy to help.
Delivery Attempts
Our courier partners generally make multiple delivery attempts.
If delivery cannot be completed due to:
- Incorrect address details
- Customer unavailable
- Repeated unsuccessful delivery attempts
the shipment may be returned to us. Additional shipping charges may apply for re-dispatching returned orders.
Shipping Address
To ensure timely delivery, please verify that the following details are entered correctly during checkout:
- Full Name
- Mobile Number
- Complete Address
- Landmark (if applicable)
- PIN Code
Scent City cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.
Delivery Delays
While we work to deliver every order promptly, delays may occasionally occur due to:
- Severe weather conditions
- Public holidays
- Natural disasters
- High shipping volumes
- Courier partner delays
- Government restrictions or other unforeseen events
We appreciate your patience and understanding should such situations arise.
Damaged or Missing Items
If your order arrives damaged or any item is missing, please contact us within 48 hours of delivery.
To help us resolve your request quickly, please include:
- Order Number
- Photos of the shipping package
- Photos of the product (if damaged)
Our team will investigate the issue and provide an appropriate resolution as quickly as possible.
Undeliverable Orders
Orders returned due to incorrect shipping information, customer refusal, or repeated failed delivery attempts may be cancelled.
Where applicable, eligible refunds will be processed in accordance with our Return & Refund Policy, after deducting any applicable shipping or handling charges.
Need Assistance?
If you have any questions regarding your shipment, our team is always happy to help.
Scent City
📧 Email: scentcityboutique@gmail.com
📞 Phone: +91 87489 72747
💬 WhatsApp: +91 87489 72747
🌐 Website: https://scentcity.in