Fast, Safe & Reliable Delivery
At Scent City, we are committed to delivering your favorite fragrances safely and efficiently. This Shipping Policy explains our order processing, shipping timelines, delivery process, and important shipping information to ensure a smooth shopping experience.
Order Processing
All orders are processed after successful order confirmation and payment verification.
- Orders are typically processed within 1–2 business days.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festive seasons, promotional campaigns, or high order volumes, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation along with tracking details via email, SMS, or WhatsApp.
Shipping Coverage
Scent City currently delivers across India.
We work with trusted courier partners to ensure your order reaches you safely and on time.
At this time, international shipping may not be available unless specifically announced on our website.
Estimated Delivery Time
Estimated delivery timelines may vary depending on your location.
- Metro Cities: 2–5 Business Days
- Tier 2 & Tier 3 Cities: 3–7 Business Days
- Remote Areas: 5–10 Business Days
Please note that delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, Scent City may offer free shipping promotions on eligible orders.
Any such offers will be clearly mentioned on our website.
Order Tracking
Once your order has been shipped, you will receive a tracking link via email, SMS, or WhatsApp.
You can use this tracking information to monitor the delivery status of your order in real time.
If you experience any issues while tracking your order, our customer support team will be happy to assist you.
Delivery Attempts
Our courier partners usually make multiple delivery attempts.
If the delivery cannot be completed due to incorrect address details, customer unavailability, or repeated failed delivery attempts, the package may be returned to our warehouse.
Additional shipping charges may apply for re-dispatching returned orders.
Address Accuracy
Customers are responsible for providing accurate shipping information.
Please ensure that your:
- Full Name
- Mobile Number
- Complete Address
- Landmark
- PIN Code
are entered correctly during checkout.
Scent City is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.
Delayed Deliveries
Although we strive to deliver every order within the estimated timeframe, delays may occur due to:
- Severe weather conditions
- Public holidays
- Natural disasters
- High shipping volumes
- Operational delays by courier partners
- Government restrictions or unforeseen events
We appreciate your patience and understanding in such situations.
Damaged or Missing Packages
If your package arrives damaged or if any item is missing, please contact our customer support team within 48 hours of receiving your order.
To help us resolve your concern quickly, please provide:
- Your Order Number
- Photos of the package
- Photos of the product (if damaged)
Our team will investigate the issue and provide an appropriate resolution.
Undeliverable Orders
Orders returned to us due to incorrect addresses, customer refusal, or repeated failed delivery attempts may be cancelled.
Any eligible refund will be processed according to our Return & Refund Policy after deducting applicable shipping or handling charges, where permitted.
Cash on Delivery (If Available)
Cash on Delivery (COD) may be available for selected locations.
Scent City reserves the right to restrict or disable COD for certain PIN codes, high-value orders, or repeated order cancellations.
Customer Support
If you have any questions regarding your shipment or delivery, our customer support team is here to help.
Scent City
📧 Email: support@scentcity.in
📞 Customer Support: +91 XXXXX XXXXX
💬 WhatsApp Support: Available during business hours
🌐 Website: www.scentcity.in
We are committed to providing a smooth, secure, and premium delivery experience from the moment you place your order until it reaches your doorstep.
Last Updated: July 2026