At Scent City, we believe that trust is the foundation of every great customer experience. Your privacy is important to us, and we are committed to protecting your personal information with transparency, care, and industry-standard security practices.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Introduction
Scent City is dedicated to providing a secure and seamless shopping experience for fragrance lovers across India. We collect only the information necessary to process your orders, improve your shopping experience, provide customer support, and comply with applicable legal requirements.
We respect your privacy and never sell your personal information to third parties.
Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
Order Information
- Products Purchased
- Order History
- Payment Status
- Delivery Information
Device & Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
Marketing Information
- Newsletter Subscription Preferences
- Product Interests
- Customer Feedback
- Wishlist Activity
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and shopping experience
- Recommend products based on your preferences
- Prevent fraud and unauthorized transactions
- Comply with legal and regulatory obligations
- Respond to your inquiries and requests
- Send promotional offers only when you have chosen to receive them
We only use your information for legitimate business purposes and customer service.
Payment Security
Your payment security is our priority.
All online payments are processed through trusted and secure payment gateways. Sensitive payment information such as debit card numbers, credit card details, CVV, or banking credentials is never stored on Scent City's servers.
Our payment partners use advanced encryption and security technologies to protect every transaction.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Keep products in your shopping cart
- Improve website performance
- Understand visitor behaviour through analytics
- Personalize your shopping experience
You can disable cookies through your browser settings at any time, although certain features of the website may not function properly.
Third-Party Services
To provide a reliable shopping experience, we work with trusted third-party service providers.
These may include:
- Shopify for our ecommerce platform
- Secure payment gateway providers
- Shipping and logistics partners
- Analytics and website performance tools
- Email communication services
These providers only receive the information necessary to perform their services and are expected to maintain appropriate security and confidentiality standards.
Data Protection
We take reasonable technical and organizational measures to safeguard your personal information.
Our security practices include:
- Secure website connections (SSL encryption)
- Restricted access to customer information
- Secure payment processing
- Regular security monitoring
- Industry-standard data protection practices
While no online system can guarantee absolute security, we continuously work to protect your information against unauthorized access, misuse, or disclosure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Update your account details
- Request deletion of your personal information where legally permitted
- Opt out of promotional communications at any time
- Contact us regarding any privacy-related concerns
We are committed to responding to privacy requests in a timely and transparent manner.
Data Retention
We retain your information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal and tax obligations
- Resolve disputes
- Maintain business records
When your information is no longer required, it is securely deleted or anonymized in accordance with applicable laws.
Changes to This Privacy Policy
As our business continues to grow and evolve, we may update this Privacy Policy from time to time.
Any changes will be published on this page with the revised effective date. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.
Scent City
Customer Support Team
📧 Email: support@scentcity.in
📞 Customer Care: +91 XXXXX XXXXX
💬 WhatsApp Support: Available during business hours
🌐 Website: www.scentcity.in
We are committed to providing a secure, transparent, and trustworthy shopping experience for every customer.